Did You Lose Doughnuts In A Recent Update?

This is a post that I have been meaning to write for a number of days now but given that I've been busy working on the site, I haven't had a chance to publish anything.

There a numerous reports online that following what I believe was the Springfield Heights update, a large number of players reported losing some, most or even all of their doughnuts.

This is apparently due to a bug that I am somewhat happy to tell you that the EA devs are aware of the issue and are actively working to fix the problem.

In the meantime if you contact a game adviser they should be able to credit you the missing doughnuts, once you've explained your situation and tell them how many doughnuts you're missing.

You can contact a game adviser using the 'Contact EA' tab in the menu above.

Apple's App Store Glitching Out

Just a quick heads up to iOS users that Apple are currently experiencing issues with several of their services including the App Store, iTunes and the newly launched Apple Music.

It is not known how or even if this outage will effect the App Store update scheduled for some time later today. It is also important to note that not all users are affected.

Apple did not give an ETA in regards to when all their services will be up and running again.

UPDATE: The Case Of The Missing Doughnuts

Just a quick update regarding the missing doughnuts that I just posted about. According to information just coming to hand, EA will apparently be awarding all players an ADDITIONAL 10 doughnuts to compensate for so many players missing the original doughnuts we were awarded yesterday.

So basically, if you were unaffected by the fault and did not lose the 10 doughnuts, you will be awarded and additional 10 doughnuts bringing your total number of free doughnuts to 20. If you were affected by the glitch and lost the original 10 doughnuts, you will be awarded an additional 10 doughnuts also, bringing you total number of free doughnuts back to 10.

Unfair? Yes, but there is nothing that I can do about it for you and I'm sorry about that. Perhaps you could try and contact EA after the new doughnuts are awarded and see if you can get an additional 10 to compensate for the difference.

I'll post an update when the doughnuts have been awarded.

The Case Of The Missing Doughnuts

I've read both here and from other sources that there seems to be an issue regarding the community prize doughnuts. It appears that in some cases after a player is awarded the doughnuts and then leaves and reenters or re-syncs their game the awarded doughnuts have disappeared.

While this has not happened to me, at least on my competition town anyway, I thought it best to investigate it for you and report on the findings. So I contacted EA (which you can do by using the 'Contact EA' tab in the menu above and explained the situation to them, what they told me was very encouraging.

They said that they are aware that this fault is affecting a large number of players and the team is actively working to find and fix the bug as fast as possible. While they did not give me an ETA on when the fix would be made available they did say that all players that are missing their doughnuts would get them back when the fix is implemented.

I will update you on any further developments as they become available although it wouldn't hurt for you to contact EA too, just so they have a record of you reporting that you have this issue aswell.